Seasonal Customer Service Representative
New
Q
QualfonCustomer Service
United StatesTemporaryEntry
Salary15 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- One-year previous call center or equivalent role/position
- Required Skills
- Customer serviceMS OfficeData entry
Requirements
- Minimum one year of previous call center or equivalent experience.
- Ability to attend 100% of the classroom training program.
- Typing speed of 25 WPM with 90% accuracy.
- Solid computer skills, including MS Office and web navigation.
- Desktop or laptop with Windows 11, 8GB RAM, and i3 4th generation processor or better.
- Second computer monitor required.
- USB headset with noise-canceling microphone (gaming/3.5mm headsets not approved).
- High-speed wired internet (no Wi-Fi, satellite, or hot spots) with 50 Mbps download/25 Mbps upload.
- Cell phone or tablet (Android 8.0+/iOS 14+) with Microsoft Authenticator app installed.
Responsibilities
- Respond to inquiries via inbound and outbound telephone interactions.
- Handle basic eligibility and benefits questions for dental providers.
- Forward specific inquiries as directed for priority resolution.
- Document each encounter and resolution in the computer tracking system.
- Deliver on all customer requests and concerns with a professional demeanor.
- Maintain a professional attitude in a fast-paced, hectic environment.
- Adhere to an assigned schedule with minimal assistance.
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