Licensed Customer Service Representative
New
L
Liberty MutualInsurance
USA, ESTFull-TimeMiddle
Salary42,000 - 76,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2 years’+ related Customer Service experience
- Required Skills
- Problem SolvingCustomer serviceData entry
Requirements
- Active P&C Producers insurance license (Required).
- 2+ years of related customer service experience.
- Associates degree preferred.
- 1+ year of insurance industry experience preferred.
- Excellent communication and interpersonal skills.
- Proficiency in reviewing, recording, and organizing written data.
- Reliable, wired internet connectivity with at least 5Mbps upload and 25Mbps download speeds.
- Dedicated quiet, secure, and distraction-free workspace.
- Ability to work a weekend rotation (Saturday or Sunday).
Responsibilities
- Provide timely, accurate, and responsive information and service to policyholders and agents for personal lines products.
- Independently solve problems relating to policies within scope and escalate complex issues.
- Identify, analyze, and own customer policy needs to support satisfaction, business growth, and retention.
- Review, record, and organize data from various sources.
- Maintain high levels of engagement and attendance during mandatory training sessions.
- Work assigned shifts between 7:55AM and 10:00AM EST with a weekend rotation.
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