Customer Service Representative
New
R
Renovation BrandsE-commerce, Home Improvement
Required to work from any location within the USA.Full-TimeMiddle
Salary20 - 22 USD per hour
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Job Details
- Required Skills
- Problem SolvingCustomer serviceData entryCRM
Requirements
- Customer service experience in a structured environment (e-commerce, logistics, call center, or similar).
- Ability to manage multiple open cases simultaneously with consistent follow-through and closure.
- Ownership mindset with the ability to take full responsibility for customer outcomes.
- Experience working with CRM systems and documenting customer interactions accurately.
- Clear written and verbal communication skills.
- Highly organized and detail-oriented.
- Natural problem-solver capable of independent investigation.
- Availability Monday–Saturday, 40 hours per week.
- Ability to work rotating 1st and 2nd shifts.
Responsibilities
- Own customer cases from initial contact through final resolution, ensuring all details are handled accurately and completely.
- Manage customer communication across phone, email, and chat while maintaining professionalism and clarity.
- Track and follow up on open issues with customers, vendors, carriers, and internal teams.
- Investigate and resolve order issues, delivery problems, product questions, and post-sale concerns.
- Maintain detailed and organized documentation in CRM systems.
- Provide proactive updates to customers and ensure expectations are clearly set and met.
- Identify recurring issues or trends and escalate insights to leadership for root cause analysis.
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