Customer Care & Administrative Coordinator
New
T
TruBlue of DelmarvaHome Services
RemoteFull-Time
SalaryCompetitive hourly pay
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceMicrosoft OfficeCRMGoogle Workspace
Requirements
- High school diploma or equivalent required.
- Previous experience in customer service, scheduling, administrative support, dispatching, or office management preferred.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Comfortable multitasking in a fast-paced environment.
- Friendly, positive, and professional demeanor.
- Strong attention to detail and problem-solving skills.
- Proficiency with Microsoft Office and Google Workspace.
- Experience with CRM or scheduling software (Housecall Pro experience is a plus).
Responsibilities
- Answer incoming phone calls and respond to customer inquiries professionally and promptly.
- Respond quickly to web leads from Google, Thumbtack, and other marketing sources.
- Schedule estimates and service appointments using Housecall Pro.
- Confirm upcoming appointments and communicate schedule changes with customers.
- Conduct customer satisfaction follow-up calls after completed projects.
- Follow up on outstanding estimates and assist in converting leads into booked jobs.
- Maintain accurate customer records and job notes within Housecall Pro.
- Assist with invoicing, collecting deposits, and tracking customer communications.
- Coordinate calendars for the owner and project managers.
- Coordinate social media content and assist with email marketing campaigns.
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