- Support inbound telephonic phone calls from members
- Provide over the phone support
- Specialize in first call resolution performance
- Manage and respond to customer inquiries
- Submit requests to proper departments to prevent recurring issues
- Ensure rapid response and resolution of escalated inquiries
- Maintain knowledge of the Vitality program and identify areas for improvement
- Identify and solve process gaps and report on improvements
- Communicate verbally and in writing to internal and external audiences
- Educate customers on program and website navigation
Problem SolvingCustomer serviceData entry