- Support inbound telephonic phone calls from members.
- Provide over the phone support.
- Specialize in first call resolution performance.
- Effectively manage and respond to inquiries as they are sent to you by customers.
- Submit requests to the proper departments to prevent recurring issues.
- Ensure rapid response and resolution of escalated inquiries.
- Maintain and continue to develop knowledge of the Vitality program.
- Identify problems or gaps within current processes and help devise creative solutions.
- Track, analyze and report on improvements to current processes.
- Educate customers on the program as well as navigation of the website.
Problem SolvingCustomer serviceOrganizational skills