- Support inbound telephonic phone calls from members.
- Provide over the phone support.
- Specialize in first call resolution performance.
- Manage and respond to customer inquiries.
- Submit requests to proper departments to prevent recurring issues.
- Ensure rapid response and resolution of escalated inquiries.
- Maintain knowledge of the Vitality program and identify areas for improvement.
- Identify process gaps and devise creative solutions.
- Track, analyze, and report on process improvements.
- Educate customers on program offerings and website navigation.
Communication SkillsCustomer serviceOrganizational skills+1 more