Customer Care Specialist
New
V
Vitality Group International, Inc.Health and wellness
Workable workplace: remote; Workable locations: Little Rock, Arkansas, United States. Huntsville, Alabama, United States. Atlanta, Georgia, United States. Indianapolis, Indiana, United States. Detroit, Michigan, United StatesFull-TimeJunior
Salary16.5 USD per hour
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Job Details
- Experience
- 1-2 years of customer service experience (preferred)
- Required Skills
- Customer serviceWritten communicationMultitaskingVerbal communicationCustomer support
Requirements
- Have a High School Diploma.
- Demonstrate effective communication skills.
- Have strong organization skills.
- Be able to manage multiple priorities.
- Be customer focused and responsive.
- A bachelor’s degree is preferred.
- 1–2 years of customer service experience is preferred.
- A health or wellness background is preferred.
Responsibilities
- Support inbound telephone calls from members and provide over-the-phone assistance.
- Process and direct submissions quickly and accurately.
- Resolve member inquiries, focusing on first-call resolution.
- Submit requests to the appropriate departments to help prevent recurring issues.
- Respond rapidly to escalated inquiries and support their resolution.
- Maintain knowledge of the Vitality program and identify ways to improve the member experience.
- Identify process gaps, help devise solutions, and track, analyze, and report process improvements.
- Communicate issues and concerns within operations, including submitting tickets for system-related issues.
- Educate customers about the program and website navigation, and capture submitted events.
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