Customer Support Specialist
New
E
EconRam SystemsIT hardware
Location: Honolulu, HI; This remote positionFull-TimeJunior
Salary26 - 31 USD per hour
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Job Details
- Experience
- At least one year of customer service, office administration, or client support experience preferred.
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communication
Requirements
- Have a high school diploma or GED.
- At least one year of customer service, office administration, or client support experience is preferred.
- Demonstrate strong written and verbal communication skills.
- Have good organizational skills and attention to detail.
- Use professional telephone and email communication.
- Manage customer inquiries, prioritize tasks, and meet deadlines.
- Demonstrate problem-solving and decision-making abilities.
- Work independently with minimal supervision.
- Be comfortable using computers, email, and standard office applications.
- Be willing to learn about company products, services, and internal procedures.
Responsibilities
- Respond to customer inquiries by phone and email in a professional and timely manner.
- Assist customers with questions about company products, services, and technology solutions.
- Coordinate customer inquiries, quote requests, and product information requests.
- Provide updates and follow up on customer requests, orders, and delivery inquiries when applicable.
- Direct technical or product-specific questions to the appropriate team member.
- Maintain accurate records of customer communications, requests, and follow-up activities.
- Communicate with internal departments to help address customer questions and concerns.
- Assist with general customer support and administrative tasks.
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