- Respond to customer inquiries by phone and email in a professional and timely manner.
- Assist customers with questions about company products, services, and technology solutions.
- Coordinate customer inquiries, quote requests, and product information requests.
- Provide updates and follow up on customer requests, orders, and delivery inquiries when applicable.
- Direct technical or product-specific questions to the appropriate team member.
- Maintain accurate records of customer communications, requests, and follow-up activities.
- Communicate with internal departments to help address customer questions and concerns.
- Assist with general customer support and administrative tasks.
Problem SolvingCustomer serviceWritten communication+1 more