- Triage incoming tickets in Asana from operations support and internal users
- Investigate data and product issues using SQL queries against our PostgreSQL database
- Diagnose system behavior using monitoring and observability tools
- Reproduce reported bugs and document them with clear reproduction steps
- Provide hands-on technical support to internal users
- Identify recurring issues across tickets and escalate as documented cases
- Maintain internal runbooks and documentation
- Collaborate with QA, product, and engineering teams