This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.
Open Positions2
Remote or In-Office (Downtown AustinTX or Old Town ScottsdaleAZ)Full-TimeSaaSPosted
Support customers via phone, email, and Zoom, owning the resolution end-to-end.
Diagnose and resolve issues across networking, API usage, integrations, identity management, and file automation.
Spot patterns, replicate edge cases, and work side-by-side with Engineering to get fixes shipped fast.
Turn customer insights into actionable improvements for Product and R&D.
Write crisp, empathetic updates that keep customers confident and teammates aligned.
NetworkingTroubleshootingTechnical support
Showing 1 of 2 positions
About Files.com
Files.com builds the secure cloud platform that powers file transfer and automation for over 6,000 businesses globally. You will help transform how enterprises like Marc Jacobs, GrubHub, and Michelin move their most critical data. This SaaS platform offers secure file transfer and sharing, rich integrations, scheduled sync, and robust compliance features. Files.com ensures data is protected and accessible across various cloud services and applications. This company has processed hundreds of millions of API calls daily for over a decade, proving its scale and reliability.
How We Work
Files.com operates as a remote-first company across the USA and Canada. You will find a flat, high-trust engineering organization where initiative and ownership are highly valued. The CEO is an engineer, ensuring technical excellence drives decisions. Engineers are encouraged to contribute to open-source projects, fostering continuous learning. You can expect fluid collaboration, with opportunities to shape projects across the stack. Team travel occurs periodically to foster connection and collaboration.
Engineering at Files.com
Engineers at Files.com tackle challenges of extreme scale, processing hundreds of millions of API calls daily. You will work with a diverse stack including React, JSX, Ruby, Golang, Python, Java, and TypeScript. The company uses GitLab for CI/CD, with sophisticated deployment pipelines on Vercel and AWS. Testing is rigorous with Jest, Cypress, RSpec, and Minitest, ensuring speed and reliability. Automation is key, using Terraform and Chef. You will build and scale proprietary solutions like sync engines, observability pipelines, and robust security frameworks.
Why Join Us
Build systems handling hundreds of millions of API calls daily for global enterprises.
Work in a flat, engineering-first culture where your contributions directly shape the product.
Expand your skills across a polyglot stack, with clear internal growth paths.
Benefit from world-class training, extensive documentation, and open-source contribution opportunities.
Enjoy significant autonomy in a profitable, founder-led SaaS company.
Benefits & Perks
100% Paid Health, Dental & Vision for employees (75% for family)
401(k) with 4% Company Match and Equity Grants for Every Employee
Paid Parental Leave, 20 PTO Days, 11 Holidays, and a Full Company Winter Break
$1,000 Signing Bonus and a Modern Apple Laptop
Team Travel opportunities to cities like NYC, Austin, Nashville, and Miami