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Files.com

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🔥 Technical Trainer
Posted 2024-10-22

📍 United States

🧭 Full-Time

🔍 Enterprise software / SaaS

  • Technical Background: Strong foundation in SaaS infrastructure, with experience in roles like Implementation Engineer or Sales Engineer.
  • Training Experience: Passion for teaching and ability to explain complex topics to diverse audiences.
  • Webinar and Content Creation: Comfortable with hosting webinars and creating technical documents.
  • Proactive & Detail-Oriented: Identify training needs and create impactful programs.
  • Strong Communication Skills: Excellent verbal and written communication skills.
  • SaaS Expertise: Understanding of SaaS environments and familiarity with technologies like APIs and identity management platforms.

  • Develop Training Programs: Identify key training topics related to integrations and automations, and build scalable materials.
  • Deliver Large-Scale Training: Lead webinars, virtual workshops, and training events.
  • Create Educational Materials: Build guides, FAQs, and training decks based on customer feedback.
  • Stay Up-to-Date on the Platform: Update training content to reflect new product features.
  • Measure Success: Use metrics to assess training effectiveness and identify improvements.
  • Standardize Training Processes: Develop repeatable processes for training material creation.

AWSSharePointAzureContent creationCommunication Skills

Posted 2024-10-22
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🔥 Success Architect
Posted 2024-10-22

🧭 Full-Time

🔍 Enterprise secure file transfer & automation

  • Desire to not work in sales, focusing on client education.
  • Technical background as a support engineer with business understanding.
  • Interest in project management and implementation.
  • Ability to comprehend clients' technical challenges and their underlying business needs.
  • Strong written and verbal communication skills.
  • Capability to articulate success stories demonstrating added client value.
  • Exceptional customer demeanor, including patience and empathy.
  • Ability to learn processes and contribute improvements.
  • Known for efficiency and effectiveness in project handling.
  • Understanding of SaaS environment with some experience in technologies like web applications, APIs, file integration tools, and single sign-on tools.

  • Mastering the technical features of Files.com.
  • Demonstrating platform value without closing or upselling.
  • Ensuring clients receive maximum value from their investment.
  • Building relationships with key clients.
  • Understanding client usage and identifying ways for further utilization.
  • Responding to customer-initiated communications.
  • Highlighting underutilized features for clients.
  • Encouraging frequent interaction with customers.
Posted 2024-10-22
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🔥 Infrastructure Engineer
Posted 2024-10-22

📍 United States

🧭 Full-Time

💸 100000 - 120000 USD per year

🔍 SaaS, Cloud-Based Managed File Transfer

  • Strong background in building internal tools.
  • Ability to prototype features.
  • Comfort in investigating issues to discover root causes.
  • Desire to build solutions and tools rather than maintaining existing ones.

  • Take the lead on helping build internal tools and cutting edge features into the Files.com product.
  • Drive value for the 4,000 businesses that use the platform.
  • Work with an API that receives hundreds of requests per second.
  • Build prototypes and tackle deep-rooted issues.

AWSElasticSearchRubyRuby on RailsElasticsearchGoRedisTerraform

Posted 2024-10-22
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