Customer Care Specialist - MedStar Unified Revenue Cycle Organization
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MedStar Unified Revenue Cycle OrganizationHealthcare billing
Based in the United StatesFull-TimeJunior
Salary20.57 - 36.27 USD per hour
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Job Details
- Experience
- At least 2 years of experience in patient accounting or a related healthcare field; at least 1 year of customer service experience.
- Required Skills
- Customer service
Requirements
- High school diploma or GED required.
- At least 2 years of experience in patient accounting or a related healthcare field.
- At least 1 year of customer service experience.
- Medical billing experience and knowledge are essential.
- An associate or bachelor's degree is preferred.
- Strong verbal and written communication skills and the ability to handle customer inquiries professionally and confidently.
- Research, analytical, problem-solving, and organizational skills, including the ability to manage multiple cases through resolution.
- Ability to exercise sound judgment and make independent decisions within established policies and guidelines.
- Familiarity with healthcare billing, insurance processes, claim requirements, and patient account documentation.
- Empathy, discretion, and the ability to build trust when handling sensitive billing concerns.
Responsibilities
- Respond to patient and guarantor inquiries by telephone, mail, fax, and email about billing, coding, insurance, payments, and services.
- Research and coordinate cases with internal departments and external partners through resolution.
- Use billing systems and payment portal tools to investigate account concerns, explain charges, and assist with payment matters.
- Review and correct registration, insurance, and financial classification information to support accurate and timely claim processing.
- Document interactions and resolutions, maintain account records, and upload and retain supporting documents.
- Apply managed care contract provisions, payer requirements, and billing guidelines to support appropriate reimbursement and customer satisfaction.
- Educate patients about their accounts, identify support or charity care programs, and propose payment plans when appropriate.
- Meet performance and quality standards for call volume, response times, call handling, case resolution, and documentation accuracy.
- Identify recurring system or procedural issues and communicate improvement opportunities to leadership.
- Participate in team meetings, training sessions, workshops, committees, and other departmental initiatives.
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