Patient Care Advocate (Customer Service)
V
VXI Global SolutionsPrescription assistance
Candidate required location: USAFull-Time
SalaryHourly Pay: $16.50 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- High school diploma or GED.
- Experience in healthcare, insurance, or customer service.
- Prescription assistance program experience is a plus.
- Strong attention to detail and ability to navigate complex processes.
- Ability to work efficiently and collaboratively within a team.
- Private, quiet home workspace with a door that closes and minimal ambient noise.
- Reliable high-speed internet with at least 10 Mbps downstream and 5 Mbps upstream.
- Comfort with technology and ability to learn new systems quickly.
- Ability to stay productive and manage time independently in a remote environment.
- Strong verbal and written communication skills for virtual work.
Responsibilities
- Assist patients with program enrollment and verify personal and insurance information for eligibility.
- Confirm prescription coverage and manage approvals for eligible medications.
- Apply program benefits to reduce out-of-pocket costs and assist with copayments, coinsurance, and copay assistance.
- Coordinate with participating pharmacies to ensure benefits are applied correctly during prescription fulfillment.
- Support refills and continued use by monitoring medication adherence and ongoing eligibility.
- Guide patients through annual renewals and communicate program and medication formulary updates.
View Full Description & ApplyYou'll be redirected to the employer's site
