Legal Services Customer Service Representative
New
D
Dane StreetInsurance services
Workable workplace: remote; Workable locations: United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceTime ManagementCritical thinkingClient relationship management
Requirements
- Litigation support experience is preferred.
- Customer service experience is preferred.
- Legal assistant experience is preferred.
- Experience working alongside defense counsel is preferred.
- An associate’s degree is preferred.
- Business experience in a healthcare or insurance setting is preferred.
- Demonstrate strong communication skills and the ability to engage professionally with clients.
- Use discretion, empathy, and sound judgment when handling sensitive case matters.
- Apply critical thinking, manage time efficiently, and meet specific deadlines.
- Have computer literacy and typing skills.
- Supply and support your own internet service and maintain an uninterrupted internet connection for work from home.
Responsibilities
- Assist staff with legal inquiries and take the lead on client requests.
- Intake new cases, verify information and requests, and enter case details into the Dane Street system.
- Work with clients to obtain information needed to process claims.
- Organize medical documents and create document listings when required by client instructions.
- Assign and schedule cases to appropriate physicians based on location, availability, guidelines, jurisdictional requirements, and client requirements.
- Check case assignments for physician conflicts of interest.
- Update clients on cases in progress and clarify referral information when needed.
- Monitor, process, and track cases to meet deadlines and ensure complete documentation and reports.
- Support CSR team training on workflows, regulations, and client requirements.
- Help improve processes to support turnaround times and reduce reports returned for clarification.
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