Bilingual Customer Service Representative (Licensed P&C Agent)
M
MarkelProperty and casualty insurance
Source API remote eligibility restrictions: United StatesFull-TimeEntry
SalaryStarting pay ranges from $21.50/hour - $23.00/hour based on the candidate's experience, education. In addition to regular hourly pay, there is an annual Performance Bonus Potential.
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Job Details
- Languages
- Bilingual in English/Spanish required
- Experience
- 2 or more years of insurance sales/service experience required
- Required Skills
- Customer serviceMultitaskingQuality AssuranceComputer skills
Requirements
- Have a high school diploma or equivalent; some college is a plus.
- Be bilingual in English and Spanish.
- Hold a Property/Casualty Insurance License.
- Have 2 or more years of insurance sales or service experience.
- Demonstrate job stability and reliable attendance.
- Provide a positive customer experience.
- Communicate clearly and professionally over the phone.
- Have a strong technical background and the ability to multitask across several systems.
- Be willing to learn new material, systems, and applications.
- Have solid computer, grammar, and multitasking skills.
- Work effectively in a fast-paced team environment.
Responsibilities
- Serve as the first point of contact for new and existing customers’ insurance questions.
- Work to resolve customer concerns and escalate them to the appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately to meet customer needs.
- Strive for first-call resolution and provide customer service that supports renewal and repeat business.
- Stay current on procedures, products, and programs to meet department standards and guidelines.
- Meet schedule adherence, quality assurance, first contact resolution, average talk time, average handle time, average speed of answer, and coding standards.
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