Customer Service Representative
New
H
HelpwareCustomer support
Kentucky, US & Tennessee, USFull-TimeEntry
Salary15 USD per hour
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Job Details
- Languages
- English (C1)
- Experience
- 1+ year of customer service experience in a fast-paced environment.
- Required Skills
- Customer serviceTroubleshootingCRM
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience in a fast-paced environment.
- English proficiency at C1 level.
- Be open to working all shifts as needed by the business.
- Be able to sit for an 8-hour shift.
- Be able to type continuously using a keyboard for a full 8-hour shift.
- Be able to manage multiple chat conversations simultaneously.
- Be able to handle difficult or upset customers and thrive in a high-volume, fast-paced call center environment.
Responsibilities
- Help transfer calls between patients, pharmacies, and doctors.
- Provide first-level customer support via email and chat in a timely, professional manner.
- Address customer inquiries, troubleshoot problems, and guide users through basic issue-resolution steps.
- Create, update, or adjust customer accounts and document personal information.
- Document and track customer interactions, issues, and resolutions in CRM, online tools, and cloud-based platforms.
- Process and prepare information for auditing and reporting purposes.
- Update internal and customer-facing knowledge bases.
- Convert client feedback into product feature requests.
- Escalate unresolved issues to Tier 2 support or relevant departments while maintaining ownership until resolution.
- Communicate technical information and product features to non-technical users.
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