- Manage multiple customer engagements from contract signature through go-live and customer acceptance.
- Serve as the customer's day-to-day delivery contact, coordinating with the account manager.
- Scope engagements with customers and internal teams, translate scope into clear requests, and follow work through to completion.
- Track customer commitments and confirm delivery before engagements close.
- Coordinate customer transitions to ongoing account management and support.
- Own defined workstreams on larger strategic programs under a Senior Service Delivery Manager.
- Advocate for customers, raise priorities, flag risks, and escalate avoidable delays.
- Report delivery status to customers and internal stakeholders.
- Plan and run cross-functional initiatives, coordinating external partners and vendors when needed.
- Apply and improve delivery methods, templates, and standards.
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