Patient Care Advocate (Customer Service)
New
V
VXIPrescription assistance
US RemoteFull-Time
Salary$16.50 per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- High school diploma or GED required.
- Experience in healthcare, insurance, or customer service required.
- Experience with prescription assistance programs is a plus.
- Strong attention to detail.
- Ability to navigate complex processes.
- Ability to work efficiently and collaboratively within a team.
- For home work, maintain a private, quiet workspace with a closing door.
- Have stable high-speed internet with at least 10 Mbps downstream and 5 Mbps upstream.
- Be comfortable with technology and able to learn new systems quickly.
- Be able to stay productive and manage time independently in a remote environment.
- Have strong verbal and written communication skills for virtual work.
- Be able to adapt to changing technologies and procedures.
Responsibilities
- Assist patients with program enrollment and verify personal and insurance information and eligibility.
- Confirm medication coverage under the program and manage approvals for eligible medications.
- Apply program benefits to reduce out-of-pocket costs and manage copayments and coinsurance.
- Assist patients with additional copay assistance when applicable.
- Coordinate with participating pharmacies to apply benefits during prescription filling.
- Support refills and continued medication access at reduced costs.
- Monitor medication adherence and ongoing eligibility.
- Guide patients through annual renewals and inform them about program and formulary updates.
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