Customer Service Rep - Corporate
New
J
JobgetherWaste management
Fully remote working arrangement within the United States., 6:00 AM to 6:00 PM Central TimeFull-TimeJunior
Salary19.5 USD per hour
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Job Details
- Experience
- At least one year of professional experience in a call center, customer service, or a related client-facing environment.
- Required Skills
- Problem SolvingCustomer serviceActive listening
Requirements
- High school diploma or GED equivalent.
- At least one year of professional experience in a call center, customer service, or related client-facing environment.
- Experience working effectively in a team-oriented environment.
- Strong verbal and written communication skills.
- Active listening, problem-solving, and conflict-resolution skills.
- Ability to remain patient, empathetic, and professional when handling challenging situations.
- Attention to detail and accuracy when processing requests and maintaining customer information.
- Basic computer proficiency and ability to navigate multiple systems while handling customer interactions.
- Organizational and time-management skills to manage multiple inquiries and meet service expectations.
- Ability to adapt to changing priorities and work efficiently in a fast-paced customer service environment.
- Flexibility to work a shift scheduled within 6:00 AM to 6:00 PM Central Time.
- Availability to work one to two mandatory Saturday shifts per quarter.
- Knowledge of the waste management industry is preferred.
- An Associate's or Bachelor's degree is preferred.
- Experience using bilingual communication skills in a professional business environment is an advantage.
Responsibilities
- Respond promptly and accurately to customer service requests.
- Handle primarily inbound calls and make outbound calls when needed to provide updates and resolve outstanding issues.
- Understand customer concerns and provide solutions in accordance with service procedures and company guidelines.
- Enter customer requests and service-related information into internal systems.
- Collaborate with other departments when additional support is needed to resolve customer issues.
- Document customer interactions and maintain accurate, timely support records.
- Enter service and route-related data to support billing and route scheduling.
- Follow operational procedures and contribute to customer experience improvement initiatives.
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