Customer Service Specialist
H
HB Travels Agency USATravel services
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceAttention to detailWritten communicationVerbal communication
Requirements
- Have experience in customer service.
- Travel, hospitality, or tourism experience is a plus.
- Demonstrate strong verbal and written communication skills.
- Have strong attention to detail and organizational habits.
- Be able to learn new tools, software, and systems quickly.
Responsibilities
- Respond to customer inquiries via email, phone, and messaging platforms.
- Assist clients with booking questions, modifications, cancellations, and special travel requests.
- Provide information on destinations, travel documentation, and agency processes.
- Track and update customer details.
- Follow up before and after travel to confirm details and gather feedback.
- Handle client concerns with patience, empathy, and problem-solving skills.
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