Customer Care Specialist
New
V
Vitality Group International, Inc.Health and wellness
Little Rock, Arkansas, United States. Huntsville, Alabama, United States. Atlanta, Georgia, United States. Indianapolis, Indiana, United States. Detroit, Michigan, United StatesFull-TimeEntry
Salary16.5 USD per hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 1-2 years
- Required Skills
- Communication SkillsCustomer serviceOrganizational skillsProcess improvement
Requirements
- High School Diploma.
- Effective communication skills (verbal and written).
- Strong organization skills.
- Ability to manage multiple priorities.
- Customer focused and responsive mindset.
- 1-2 years of customer service experience (preferred).
- Health or wellness background (preferred).
- Bachelor's degree (preferred).
Responsibilities
- Support inbound telephonic phone calls from members.
- Provide over the phone support.
- Specialize in first call resolution performance.
- Manage and respond to customer inquiries.
- Submit requests to proper departments to prevent recurring issues.
- Ensure rapid response and resolution of escalated inquiries.
- Maintain knowledge of the Vitality program and identify areas for improvement.
- Identify process gaps and devise creative solutions.
- Track, analyze, and report on process improvements.
- Educate customers on program offerings and website navigation.
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