Operations Training Specialist, Member Care
New
S
Sidecar HealthHealth Insurance
RemoteFull-TimeMiddle
Salary$65,000 - $75,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementContent creationCustomer service
Requirements
- 3+ years of experience in training, instructional design, or knowledge management.
- Experience within a contact center or customer service environment.
- Bachelor's degree or equivalent relevant experience.
- Demonstrated end-to-end ownership of training programs.
- Strong project and time management skills for concurrent workstreams.
- Experience delivering training sessions virtually and in person.
- Familiarity with knowledge management systems and learning management systems (LMS).
- Knowledge of instructional design principles and adult learning methodologies.
- Comfort with AI-assisted content development tools and strong editorial judgment.
Responsibilities
- Own the end-to-end new hire onboarding experience for assigned operations teams including program design, content creation, classroom delivery, and floor readiness evaluation.
- Design and facilitate ongoing refresher, upskilling, and process change training.
- Build and maintain training materials including e-learning modules, facilitator guides, presentations, and assessments.
- Manage operations-specific knowledge content to ensure accuracy and alignment with current policies and workflows.
- Assess the training and knowledge impact of operational and product changes, proactively developing or updating materials.
- Manage all program logistics independently including LMS administration, scheduling, and roster management.
- Evaluate training effectiveness through assessment data, QA results, and stakeholder feedback.
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