Health and Annuity Customer Care Analyst II
New
M
Mutual of OmahaInsurance
Located in the United States or Puerto RicoFull-TimeMiddle
SalaryHourly Wage: $21.00, plus annual bonus opportunity.
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Job Details
- Required Skills
- Analytical SkillsProblem SolvingCustomer serviceMultitasking
Requirements
- Proven experience with the Health product line.
- Proven experience working in a Health Call Center.
- Ability to work remotely with access to high-speed internet.
- Strong customer service skills including active listening and empathy.
- Ability to manage high-volume phone interactions.
- Proficiency in multitasking across multiple systems with accuracy and attention to detail.
- Strong analytical, organizational, and problem-solving skills.
- Ability to work independently with minimal supervision.
- Willingness to be on camera for daily team huddles.
Responsibilities
- Deliver exceptional customer service by handling inquiries, resolving issues, and communicating outcomes through phone, email, and written correspondence.
- Meet performance expectations for customer satisfaction, quality, productivity, attendance, and schedule adherence.
- Analyze and process complex policy transactions and manage financial-impacting requests.
- Collaborate with customers, providers, producers, and internal partners to resolve issues and support team development.
- Demonstrate accountability and continuous learning by staying current on products, procedures, and industry regulations.
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