Patient Experience Representative
New
J
JobgetherHealthcare Technology
Canada, 11:00 AM–7:00 PM EST or 12:00 PM–8:00 PM ESTFull-TimeMiddle
Salary$45,000–$48,000
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Job Details
- Languages
- Excellent English communication skills, both written and verbal.
- Experience
- 2–3 years of experience in a customer service role
- Required Skills
- Problem SolvingCustomer serviceTechnical support
Requirements
- 2–3 years of experience in a customer service role involving phone and email communication.
- Excellent English communication skills, both written and verbal.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Ability to work independently in a remote, fast-paced environment.
- Strong problem-solving skills and a proactive approach to resolving challenges.
- Empathetic communication style with the ability to support and educate users.
- Resourceful, adaptable, and accountable with a strong commitment to delivering results.
- Collaborative mindset with the ability to work effectively as part of a team.
Responsibilities
- Provide responsive patient support through phone and email, assisting users with platform access, technical questions, and general guidance.
- Help patients understand how to use digital healthcare tools and confidently navigate their health record journey.
- Deliver empathetic and patient-focused service while ensuring issues are resolved efficiently and professionally.
- Identify recurring patient challenges and share insights with internal teams to support product improvements.
- Collaborate with management, product, and engineering teams by providing feedback based on patient interactions.
- Maintain accurate documentation of customer interactions, issues, and resolutions.
- Manage multiple requests and priorities while maintaining high-quality service standards.
- Contribute to improving support processes, resources, and the overall patient experience.
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