Senior Service Representative, T&O
New
B
BMOFinance Operations
CanadaFull-TimeSenior
Salary38,500 - 71,000 CAD per year
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Job Details
- Experience
- 2 - 3 years
- Required Skills
- Data AnalysisMicrosoft ExcelCustomer serviceStakeholder managementPowerPointReportingRisk ManagementProcess improvement
Requirements
- 2-3 years of relevant experience.
- Post-secondary degree in a related field is desirable or an equivalent combination of education and experience.
- Good knowledge and experience using relevant systems and technology.
- Good understanding of the business unit’s key products, services, processes, and controls.
- Good knowledge of the risk and regulatory requirements of the business.
- Strong prioritization skills.
- Strong customer service skills.
- Proficiency with MS Word, Excel, and PowerPoint.
- Strong verbal and written communication skills.
- Effective organizational, collaboration, and team skills.
- Strong analytical and problem-solving skills.
Responsibilities
- Execute routine tasks such as service requests, transactions, and queries within relevant service level agreements.
- Provide accurate and timely processing of transactions and services in compliance with regulatory and risk controls.
- Gather and format data into regular and ad-hoc reports and dashboards.
- Check and reconcile information and documentation to ensure accuracy and completeness.
- Identify and analyze operational issues and resolve them in a timely manner.
- Develop and maintain effective relationships with internal and external stakeholders to fulfill service delivery expectations.
- Collaborate on the development and implementation of new processes and system improvements.
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