Représentant du service à la clientèle / Customer Service
New
J
JobgetherHealthcare
CanadaContractEntry
Salary39,552 - 66,847 CAD per year
Apply NowOpens the employer's application page
Job Details
- Languages
- English and French
- Experience
- 0–2 years
- Required Skills
- Microsoft ExcelCommunication SkillsCustomer servicePowerPoint
Requirements
- Post-secondary education in a related field or equivalent combination of education and professional experience.
- 0–2 years of experience in a customer service role or similar operational support position.
- Excellent verbal and written communication skills in both English and French.
- Ability to manage multiple tasks and prioritize competing requests.
- Strong attention to detail with a proactive approach to problem-solving.
- Ability to work effectively both independently and as part of a team.
- Experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Familiarity with order entry systems and customer management tools.
Responsibilities
- Process customer orders received through phone, email, and other communication channels while ensuring timely confirmations.
- Manage order entry processes through internal ERP systems and select appropriate shipping methods.
- Communicate effectively with customers, clients, suppliers, and internal departments regarding orders, products, shipments, invoices, and returns.
- Provide accurate responses to customer inquiries and complaints, escalating complex issues when necessary.
- Maintain customer account information and ensure data accuracy across relevant systems.
- Monitor backorders, shipment discrepancies, and service issues to improve customer satisfaction.
- Follow established procedures and quality standards to ensure consistent service delivery.
- Contribute recommendations to improve customer service processes and operational efficiency.
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