Customer Service Representative
H
HGSCustomer Service
Source API remote eligibility restrictions: Canada, 7 AM and 12 AM ESTFull-TimeEntry
Salary$19.35/hour during training, increasing to $21.12/hour upon completion, subject to requirements.
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Job Details
- Languages
- Excellent English communication skills, both oral and written
- Experience
- 6 months of customer service experience
- Required Skills
- Customer serviceTroubleshooting
Requirements
- Must be at least 18 years of age.
- Must be physically living in and able to work in Canada.
- Minimum 6 months of customer service experience.
- Comfortable working with multiple monitors and computer systems.
- Ability to work between 7 AM and 12 AM EST with flexibility.
- Excellent English communication skills (oral and written).
- Suitable home workspace with hard-wired internet connection.
- Proven ability to troubleshoot issues and own resolutions.
- Receptiveness to coaching and feedback.
Responsibilities
- Communicate with customers through inbound calls to field queries on billing, payments, and services.
- Identify customer needs through active listening to provide troubleshooting assistance or product recommendations.
- Take a consultative approach to issue resolution by owning the interaction from start to finish.
- Navigate multiple computer systems to research information and common solutions.
- Document interactions, needs, and outcomes accurately in the appropriate systems.
- Participate in regular 1:1 coaching sessions to meet performance indicators.
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