Customer Experience Coordinator
New
R
Rocky TalkieOutdoor Gear
United StatesFull-TimeMiddle
Salary$21-$25 per hour.
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Job Details
- Required Skills
- ShopifyWritten communicationCustomer support
Requirements
- Exceptional written communication and grammar skills.
- Strong ability to communicate clearly and empathetically using the Rocky Talkie brand tone.
- Ability to learn technical product details quickly and explain them in customer-friendly language.
- Ability to work independently in a remote environment while staying highly responsive.
- Confidence navigating multiple systems simultaneously while maintaining accuracy.
- Strong organizational skills and attention to detail.
- Comfortable managing multiple tasks in a fast-paced environment.
- Ability to implement feedback quickly and continuously improve.
- High level of energy, curiosity, and adaptability.
Responsibilities
- Respond to customer inquiries across CRM, including Gorgias email, tickets, live chat, SMS, phone, and Amazon marketplace.
- Assist customers with product questions, troubleshooting, warranties, returns, order status, and shipping inquiries.
- Guide customers through both pre-purchase decisions and post-purchase support.
- Maintain a deep understanding of Rocky Talkie products and their use in real outdoor environments.
- Moderate reviews and product questions on e-commerce platforms such as Amazon and Okendo.
- Partner with the fulfillment team to resolve order issues such as shipping errors or order edits.
- Identify recurring customer issues and share insights with product, operations, and marketing teams.
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