Learning & Development Lead
New
J
JobgetherLearning & Development
India, Rotational shifts, including night shiftsFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5–6 years of experience in Learning & Development, training, customer support, player support, BPO, or similar operational environments; 1–2 years of experience managing Trainers, Learning Specialists, or L&D teams.
- Required Skills
- Data AnalysisSharePointMicrosoft Office SuiteTeam managementStakeholder management
Requirements
- 5–6 years of experience in Learning & Development, training, customer support, player support, BPO, or similar operational environments.
- 1–2 years of experience managing Trainers, Learning Specialists, or L&D teams.
- Strong knowledge of adult learning principles, instructional design, onboarding methodologies, and learning evaluation techniques.
- Proven experience developing learning strategies, certification programs, governance frameworks, and scalable training solutions.
- Strong facilitation and presentation skills across virtual and classroom-based learning environments.
- Experience working with Learning Management Systems (LMS), Microsoft Office Suite, SharePoint, and knowledge management platforms.
- Ability to work effectively in a remote environment with rotational shifts, including night shifts.
- Familiarity with e-learning development tools such as Articulate Storyline, Rise, Camtasia, Canva, or similar platforms is an advantage.
- Professional certifications in Learning & Development, coaching, training, or instructional design are preferred.
- Experience managing learning initiatives across global regions or distributed teams is a plus.
Responsibilities
- Lead the strategy, planning, and delivery of onboarding, upskilling, cross-skilling, certification, and continuous learning programs across global teams.
- Own learning governance frameworks, certification standards, operational readiness programs, and role-based learning pathways.
- Manage, mentor, and develop a team of Learning & Development Specialists and Trainers.
- Partner with Instructional Design teams to create engaging learning content across various formats.
- Collaborate with Operations, Quality, Workforce Management, and Product stakeholders to identify capability gaps and implement targeted learning interventions.
- Analyze learning performance data and establish measurement frameworks to evaluate training impact.
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