Learning & Development Specialist
New
I
Inizio IgniteHuman Resources
Location: Gurugram, India. This role is fully remote.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisMicrosoft OfficeServiceNowReporting
Requirements
- Previous experience in a Learning and Development, HR or related role.
- Experience with Learning Management Systems (LMS), including content uploads, reporting and learner management.
- Experience with ServiceNow (SNOW) or a similar ticketing system.
- Proficiency with MS Office, with experience in reporting tools and analyzing data.
- Experience of working within a L&D matrix / shared services model within a large complex organization.
- Strong organizational skills with the ability to manage multiple priorities.
- High attention to detail and accuracy in managing content, reports and data.
- Ability to work collaboratively across teams, particularly with CoE and Content & Brand Specialist.
- Strong communication skills.
Responsibilities
- Manage the People Services inbox, handling queries efficiently and escalating when necessary.
- Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
- Upload and maintain content in the LMS, ensuring correct formatting and accurate tagging.
- Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
- Manage learner audiences for training assignments.
- Generate and maintain capacity reports for training sessions.
- Support forecasting activities for Talent Management & Development, particularly quarterly planning.
- Provide data-driven insights to inform planning and review meetings.
- Support purchase orders (POs) and finance-related processes for L&D initiatives.
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