- Manage the People Services inbox, handling queries efficiently and escalating when necessary.
- Oversee ServiceNow (SNOW) ticket management, including resolution and escalation.
- Upload and maintain content in the LMS, ensuring correct formatting and accurate tagging.
- Administer Instructor-Led Training (ILT) sessions, including scheduling, logistics and communication.
- Manage learner audiences for training assignments.
- Generate and maintain capacity reports for training sessions.
- Support forecasting activities for Talent Management & Development, particularly quarterly planning.
- Provide data-driven insights to inform planning and review meetings.
- Support purchase orders (POs) and finance-related processes for L&D initiatives.
Data AnalysisMicrosoft OfficeReporting+1 more