Partner Success Manager
New
J
JobgetherHealthcare
Based in United StatesFull-TimeMiddle
Salary75,000 - 90,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Project ManagementMicrosoft OfficeGoogle WorkspaceAccount ManagementCRM
Requirements
- Bachelor’s degree in Business, Marketing, Communications, Healthcare Administration, or a related field.
- 3–5+ years of experience in Partner Success, Customer Success, Account Management, Business Development, Marketing, Healthcare Operations, or a similar role.
- Proven experience building strategic partnerships, managing key accounts, and driving engagement and growth.
- Strong understanding of partner relationship management, referral workflows, and customer engagement strategies.
- Experience using CRM systems, partner management platforms, and digital collaboration tools.
- Familiarity with AI tools such as ChatGPT, Claude, or similar platforms.
- Proficiency with Google Workspace, Microsoft Office, video conferencing platforms, and marketing automation or form-building tools.
- Strong analytical, organizational, communication, and project management skills.
- Ability to manage multiple priorities while maintaining attention to detail.
- Strong problem-solving mindset with the ability to identify opportunities and improve processes.
- Experience working in healthcare, behavioral health, or telehealth is strongly preferred.
Responsibilities
- Manage a portfolio of referral partners as the primary point of contact after the sales transition.
- Guide partners through onboarding, implementation, activation, and ongoing relationship management.
- Build trusted relationships that increase partner engagement, satisfaction, and referral growth.
- Conduct regular partner reviews, identify challenges, and proactively address opportunities for improvement.
- Design and optimize referral workflows to create simple, effective, and scalable partner experiences.
- Collaborate with marketing, technology, and business teams to improve referral processes and partner resources.
- Develop onboarding materials, training documentation, educational resources, and partner-facing content.
- Monitor referral activity, engagement levels, and conversion metrics to identify trends and improvement opportunities.
- Analyze partner performance data and recommend strategies to increase adoption, effectiveness, and long-term success.
- Collect partner feedback and translate insights into operational improvements.
- Maintain accurate partner information within CRM and referral management platforms.
- Leverage AI tools and automation solutions to improve productivity, create communications, analyze data, and streamline workflows.
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