Podcast Success Associate
New
S
Supporting CastPodcasting / SaaS
Remote - US ONLYFull-TimeEntry
Salary55,000 - 65,000 USD per year
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Job Details
- Experience
- 1–3 years
- Required Skills
- WordPressCustomer SuccessHubSpotGoogle SheetsSlackNotionAccount Management
Requirements
- 1–3 years in customer success, account management, podcast operations, audience development, subscription management, or other relevant field
- A genuine customer-first mindset—you like solving problems, don’t shy away from demanding clients, and take pride in making partners feel supported
- Excellent written and verbal communication skills
- A problem-solving mindset: resourceful, curious, and eager to learn
- Comfort with common productivity tools (Gmail, Slack, HubSpot, Notion, GitHub, Google Sheets)
- An interest in using A.I. tools to help scale a fast-growing company
Responsibilities
- Onboard podcasters and publishers, guiding them through setup, launch planning, and early success
- Serve as a trusted point of contact for the clients we work with, answering questions and troubleshooting technical issues
- Create and improve support resources—FAQs, guides, templates—to help partners self-serve at scale
- Share partner insights with our product and engineering teams to make our tools even better
- Proactively check in with partners to drive adoption, grow subscriptions, and reduce churn
- Assist with technical implementations—for example, helping publishers implement our WordPress plug-in or embedded solutions on their existing website
- Help publishers migrate their offerings and subscribers from competing platforms
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