Customer Success Associate
A
AlphaSenseMarket Intelligence
Remote - United StatesFull-TimeEntry
Salary$70,000 — $87,000 USD
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Job Details
- Experience
- 1+ years of experience in high volume outreach or user support
- Required Skills
- Customer SuccessTraining
Requirements
- 1+ years of experience in high-volume outreach or user support.
- Comfortable speaking with a wide range of user types and conducting platform training.
- Ability to distill and explain complex issues in simple terms.
- Strong ability to build rapport and keep conversations clear.
- Energetic, curious, and eager to learn new workflows and industry use cases.
- Highly motivated and organized with the ability to manage multiple tasks in a fast-paced environment.
- Strong communication skills with experience working in a team-oriented setting.
Responsibilities
- Schedule and run 1:1 onboarding sessions for new users to help them integrate the platform into their workflow.
- Perform warm outreach and email engagement to low-activity or dormant users to drive adoption and uncover blockers.
- Support client sessions by joining Account Managers for training, demonstrations, and onsite or virtual meetings.
- Work with Customer Success and Account Managers to maintain account health through tailored training and product guidance.
- Assist sales teams by conducting product overview sessions for trials and joining demos for prospective users.
- Capture user feedback and track recurring pain points to flag improvement opportunities for internal teams.
- Package and share market insights and trends observed during client interactions with internal stakeholders.
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