Customer Success Manager, Aerospace & Defense | Manufacturing
New
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JobgetherAerospace & Defense
USFull-TimeManager
Salary$125,000 - $140,000 plus bonus opportunities
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Job Details
- Languages
- English
- Required Skills
- Change ManagementCustomer Success
Requirements
- Proven experience in customer-facing delivery or customer success roles, ideally within enterprise software environments.
- Strong understanding of Aerospace & Defense or manufacturing industries, including operational trends, KPIs, and business drivers.
- Experience managing complex delivery programs and working with cross-functional teams.
- Ability to influence stakeholders through trust, collaboration, and strong communication skills.
- Demonstrated experience building and maintaining executive-level relationships.
- Knowledge of customer success methodologies, value assessments, and outcome measurement frameworks.
- Understanding of subscription-based services and experience supporting renewal processes.
- Ability to identify business opportunities and collaborate effectively with sales teams.
- Strong problem-solving skills with the ability to manage risks, escalations, and competing priorities.
- Familiarity with enterprise applications and digital transformation initiatives.
- Excellent written and verbal communication skills in English and the local language.
- Bachelor’s degree, master’s degree, or equivalent professional experience in a relevant field.
Responsibilities
- Lead customer success programs by orchestrating virtual teams, managing delivery initiatives, and ensuring successful adoption of solutions.
- Build and maintain trusted relationships with senior customer stakeholders and partners, acting as a strategic advisor throughout the customer lifecycle.
- Understand customer goals, business challenges, and success metrics to drive value realization and customer satisfaction.
- Identify delivery risks, escalate issues when necessary, and coordinate with internal teams to ensure effective resolution.
- Support customer modernization journeys by promoting product adoption, new capabilities, and continuous improvement opportunities.
- Lead executive steering committee meetings and provide clear progress updates to internal leadership teams.
- Develop value metrics, measure success program outcomes, and support renewal activities for services and subscriptions.
- Collaborate with sales teams to identify expansion opportunities, references, and customer advocacy initiatives.
- Work with delivery, support, product, and engineering teams to improve customer experiences and resolve complex challenges.
- Maintain regular customer feedback processes and contribute insights to improve products and services.
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