Technical Account Manager I
New
H
HuntressCybersecurity
Location: United States of America / Remote USFull-TimeMiddle
Salary$115,000 to $120,000 OTE (80/20 split) + equity
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Job Details
- Experience
- 2+ years
- Required Skills
- Cloud ComputingCybersecurityTrainingTechnical support
Requirements
- 2+ years of experience in Technical Account Management, pre-sales, or similar work.
- Experience in the cybersecurity industry.
- Familiarity with cybersecurity frameworks.
- Excellent communication and presentation skills.
- Ability to present to diverse audiences, including Executive-level leadership.
- Effective time management and organizational skills.
- Comfortable traveling 25% of the time.
- Highly motivated self-starter with the ability to work independently.
- Experience with malware, threat intelligence, and/or sandbox analysis (preferred).
- Experience with cloud platforms like AWS, Azure, GCP (preferred).
- Familiarity with MSP tools such as RMMs and PSAs (preferred).
- Familiarity with SIEM tools like Elastic or Splunk (preferred).
Responsibilities
- Work with product and engineering to escalate and resolve complex technical issues.
- Monitor support interactions and serve as an internal advocate for customers.
- Ensure partners/customers effectively utilize Huntress products to achieve business objectives.
- Provide post-sales training and technically led QBRs.
- Lead training sessions on product usage and best practices at events.
- Advocate for partner/customer needs within the Huntress organization.
- Guide customers through onboarding to establish relationships and ensure adoption.
- Identify up-sell and cross-sell growth opportunities during account reviews.
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