Technical Account Manager I
New
J
JobgetherCybersecurity
Based in United StatesFull-TimeEntry
SalaryEstimated on-target earnings range of $115,000 to $120,000, including an 80/20 base-to-variable compensation structure
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Job Details
- Experience
- 2+ years
- Required Skills
- AWSCloud ComputingCybersecurityElasticSearchGCPAzureCustomer Success
Requirements
- 2+ years of experience in Technical Account Management, pre-sales engineering, customer success engineering, or a similar technical customer-facing role.
- Experience in cybersecurity, security operations, or related technology environments.
- Familiarity with cybersecurity frameworks.
- Strong communication, presentation, and relationship-building skills.
- Ability to engage with executive-level stakeholders.
- Excellent organizational and time management abilities with a proactive approach to problem-solving.
- Ability to work independently in a fast-paced environment.
- Travel approximately 25% of the time to meet customers and partners in person.
Responsibilities
- Provide advanced technical support by partnering with product and engineering teams to investigate and resolve complex customer issues.
- Monitor customer interactions, manage escalations, and advocate for customer needs internally.
- Support customer success initiatives by helping clients maximize platform value and improve security outcomes.
- Conduct technical account reviews, onboarding sessions, and training programs to accelerate adoption.
- Act as a customer advocate by gathering feedback and collaborating on product enhancements.
- Support account growth by identifying technical opportunities for additional solutions.
- Participate in customer-facing events, presentations, and training sessions.
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