Senior Implementation Specialist
New
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Interra HealthHealthcare Technology
Work from anywhere in US., 10:00 AM – 3:00 PM ETFull-TimeSenior
Salary104,500 - 110,000 USD per year
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Job Details
- Experience
- 2-5 years
- Required Skills
- Project ManagementSalesforceMicrosoft OfficeRESTful APIsSaaS
Requirements
- Bachelor’s degree or equivalent experience.
- 2-5 years of experience in a customer implementation role.
- Experience with a Medical EHR/EMR or Practice Management System.
- Experience with a healthcare SaaS company.
- Proven experience onboarding customers in an API environment.
- Proficiency in Microsoft Office.
- Ability to create SOWs and project plans.
- Strong verbal and written communication and presentation skills.
- Ability to interpret customer agreements.
- Exceptional customer service skills and customer-oriented mindset.
Responsibilities
- Complete implementation and setup steps for newly signed customers.
- Manage the end-to-end implementation process to meet client timelines and goals.
- Drive adoption of products and services across various applications.
- Collaborate with Sales, Account Management, Product, and Engineering teams.
- Provide proactive support and troubleshooting for integration customers.
- Develop and document processes, best practices, and project plans.
- Maintain accurate records of interactions and deliverables in Salesforce.
- Mentor and train new team members.
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