Implementation Specialist - Billing
New
E
ESOHealthcare Technology
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 2 years of ambulance billing experience
- Required Skills
- Project ManagementTrainingCustomer support
Requirements
- At least 2 years of ambulance billing experience.
- Passionate about technology and its impact on customers and communities.
- Solid experience managing multiple tasks and deliverables concurrently.
- Proven experience in a customer-facing role.
- Ability to explain technical concepts to non-technical audiences and translate requirements into technical deliverables.
- Strong organizational and time management skills.
- Excellent verbal and written communication skills.
- Confident in communicating via phone.
- Flexible and able to adapt to a fast-paced environment.
- High attention to detail and accuracy.
- Ability to meet deadlines.
- Implementation, training, or subject matter expert experience with Billing software is considered an asset.
Responsibilities
- Follow the pre-defined Onboarding process, meeting SLAs and managing customer expectations.
- Coordinate with customers to ensure complete configuration within established timeframes.
- Keep clients motivated and on task throughout the implementation.
- Develop new processes and recommend improvements to procedures for optimal customer satisfaction.
- Identify and address implementation risks and engage internal escalation resources.
- Meet or exceed productivity metrics while enhancing the customer experience.
- Resolve immediate escalations to ensure customer satisfaction.
- Act as the central point of contact for customers, including facilitating product training.
- Assist with data conversions.
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