Virtual Medical Receptionist / Patient Coordinator (Optometry)
S
Staffing for DoctorsOptometry
Nicaragua. Colombia. Honduras. El Salvador. Guatemala. Peru, Aligned with U.S. business hoursContractMiddle
Salary6 - 7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- English and Spanish
- Experience
- 2 years
- Required Skills
- Customer service
Requirements
- Minimum 2 years of experience working in an optometry medical office.
- Previous experience scheduling patients in an optometry practice.
- Bilingual proficiency in English and Spanish.
- Excellent English communication skills with little to no noticeable accent.
- Experience handling high-volume inbound patient calls.
- Strong appointment scheduling experience.
- Professional, friendly, and confident phone presence.
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to work independently in a remote environment.
- Experience using Crystal Practice Manager (preferred).
- Experience using the Weave phone system (preferred).
- Experience verifying vision and medical insurance benefits (preferred).
Responsibilities
- Answer high-volume inbound patient calls and provide exceptional customer service.
- Schedule, confirm, reschedule, and cancel patient appointments.
- Respond to patient inquiries regarding appointments, services, insurance, and office policies.
- Make outbound calls for appointment confirmations, recalls, follow-ups, and missed appointments.
- Manage provider schedules to maximize efficiency and minimize scheduling gaps.
- Update patient demographics, insurance information, and document communications in the EMR.
- Route messages accurately to providers and office staff.
- Support daily front office operations while maintaining accurate patient records.
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