CRM and Data Manager
P
PactCharity
Remote (national)Full-TimeMiddle
Salary47,149 GBP per year
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Job Details
- Required Skills
- Data AnalysisSalesforceReportingCRM
Requirements
- Salesforce Administrator certification or equivalent
- Significant experience managing and developing CRM systems
- Experience managing organisational data
- Ability to translate data into practical, actionable insight
- Experience supporting and training non-technical users
- Ability to balance strategic thinking with hands-on operational delivery
- Strong relationship-building skills to drive process adoption
Responsibilities
- Act as Pact's lead for Salesforce administration, configuration and development, including flows, automation, validation rules, profiles and permissions
- Shape and deliver the organisation's CRM roadmap and development priorities
- Build dashboards, reports and analysis to support planning, fundraising and engagement activity
- Ensure system stability, data integrity and GDPR compliance
- Improve data quality through cleansing, validation, governance and consistent processes
- Deliver onboarding, training and ongoing support to Salesforce users, and act as the key contact for support queries
- Work collaboratively across teams to embed a positive, insight driven data culture
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