Senior Global Event Manager, Content Operations & Production
New
T
TwilioEvent Management
Remote - USFull-TimeSenior
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900. Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700. Based in the San Francisco Bay area, California: $125,040 - $156,300.
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Job Details
- Experience
- 8+ years
- Required Skills
- Project ManagementStakeholder managementSaaS
Requirements
- 8+ years of experience in event content operations, speaker management, event programming, production coordination, executive events, or large-scale B2B events.
- Experience independently managing complex speaker and content workflows across multiple stages, session types, stakeholder groups, and deadlines.
- Experience owning event content systems or agenda-management platforms, including session metadata, speaker records, agenda updates, deck tracking, reporting, and data-quality checks.
- Experience supporting executive, customer, partner, or internal speakers from onboarding through onsite execution.
- Strong understanding of speaker readiness, rehearsal logistics, technical checks, content-lock processes, speaker-ready-room operations, backstage handoffs, and production timelines.
- Experience managing call-for-sessions workflows, speaker communications, content collection, review cycles, and production handoffs.
- Strong project-management skills, with the ability to build and maintain workbacks, communications plans, templates, playbooks, risk trackers, escalation paths, and status reporting.
- Excellent communication and stakeholder-management skills, with the ability to create clarity, build trust, enforce deadlines diplomatically, and stay calm in high-pressure situations.
- Exceptional attention to detail and a strong quality bar for speaker experience, content accuracy, data integrity, brand alignment, and production readiness.
- Ability to manage multiple priorities across teams and time zones while keeping work moving toward immovable event deadlines.
Responsibilities
- Own the end-to-end speaker journey across priority Global Events programs, from confirmation and onboarding through content readiness, rehearsals, onsite support, and post-event follow-up.
- Serve as a trusted point of contact for executives, customers, employees, partners, and internal teams, making sure speakers know what to expect and where to go for help.
- Lead content operations across flagship, regional, executive, and internal events, including call-for-sessions workflows, agenda data, session metadata, speaker records, deck tracking, reporting, and production handoffs.
- Manage event content systems, ensuring approved agenda and speaker changes are reflected consistently across platforms, workbooks, dashboards, and production documents.
- Build and manage clear workbacks, communications plans, milestone calendars, rehearsal schedules, templates, playbooks, and status updates that help teams stay aligned.
- Partner closely with Product Marketing, Customer Marketing, Brand, Creative, Legal, Developer Network, Sales Enablement, executive offices, production partners, agencies, and the broader Global Events team.
- Coordinate deck reviews, content deadlines, technical checks, rehearsals, speaker briefings, and other readiness milestones.
- Lead know-before-you-go sessions, speaker communications, speaker-ready-room operations, backstage handoffs, and other onsite speaker-support workflows.
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