Customer Experience Account Manager
New
P
PlenfulHealthcare Technology
RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisSalesforceAccount ManagementCustomer SuccessSaaSHIPAA
Requirements
- 3+ years of experience in Account Management, Customer Success, Enterprise Sales, Management Consulting, or related fields.
- Proven experience in SaaS or healthcare technology environments.
- Demonstrated success managing customer relationships, driving adoption, meeting retention goals, and growing accounts.
- Proficiency with CRM and customer success platforms like Salesforce.
- Ability to analyze data and translate it into ROI numbers, decisions, and recommendations.
- Strong project management skills with experience coordinating multiple stakeholders and meeting deadlines.
- Exceptional verbal and written communication skills with the ability to influence stakeholders at all levels.
- Ability to work independently, prioritize tasks, and solve unstructured problems with a customer-first mindset.
- Ability to travel up to 25% of the time.
- Experience in fast-moving, early-stage startup environments is a plus.
- Familiarity with healthcare regulations such as HIPAA, 340B, and Prior Authorization is a plus.
- BA/BS degree preferred.
Responsibilities
- Monitor account health indicators, run usage and ROI analysis, lead business reviews, and visit customers on-site.
- Serve as the primary point of contact starting at implementation kickoff.
- Oversee customer implementations for new use cases and work closely with our technical team on back-end configuration.
- Spot and pursue contract expansion by understanding customer needs and matching them to what Plenful offers.
- Set the standard for clear, responsive, professional customer interactions, and improve internal communication regarding customers.
- Lead data-driven analysis to improve service delivery and process scaling.
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