Enterprise Customer Account Manager
New
H
HackerRankHR Tech
Remote in San Francisco Bay Area, Los Angeles, San Diego, Seattle, New YorkFull-TimeSenior
Salary$200,000 to $250,000, including base salary and incentive-based compensation (based on quota attainment)
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Job Details
- Experience
- 5+ years of Saas enterprise account management
- Required Skills
- Relationship managementCustomer SuccessSaaS
Requirements
- 5+ years of Saas enterprise account management, ideally in fast-scaling environments.
- Resilient and curious mindset to understand customer goals, industry shifts, and value creation opportunities.
- Ability to build trust and credibility with Fortune 500 customers as a long-term advisor.
- Strong communication and collaboration skills to simplify complex ideas and engage diverse audiences.
- Product mastery and a keen sense of business impact to connect the platform to customer value.
- Highly organized and outcome-driven approach to managing multiple enterprise accounts.
- Experience with HR tech or developer ecosystems (preferred).
- Background in driving multi-product adoption or leading high-growth, customer-centric initiatives (preferred).
- Comfort navigating cross-functional complexity to align internal teams (preferred).
Responsibilities
- Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats.
- Own and manage your Book of Business (BoB) - driving adoption, retention, and expansion across enterprise customers through deep partnership and measurable outcomes.
- Develop and execute account strategies that connect customer objectives with HackerRank’s mission, ensuring long-term value realization and growth.
- Build trusted relationships with executive sponsors and technical leaders, embedding HackerRank into their hiring and workforce planning.
- Act as the captain for your accounts – leading internal and customer teams, resolving blockers, and accelerating time-to-value.
- Run proactive engagement cadences including QBRs, success check-ins, and executive reviews.
- Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
- Maintain accurate forecasts, health metrics, and growth pipelines while ensuring seamless handoffs and transparent reporting.
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