- Configure Plenful for new customer implementations and specific use cases.
- Refine implementation processes to ensure customers achieve faster time-to-value.
- Represent Plenful in customer-facing meetings to gather feedback and facilitate custom configurations.
- Manage project timelines, hold customers accountable for follow-up tasks, and enhance the overall customer experience.
- Provide omnichannel technical support and document platform best practices.
- Partner with Account Management and Sales to define operational requirements and lead expansion implementations.
- Collaborate with Engineering and Product teams to communicate new feature requirements and provide business context for product design.
PythonSQLRESTful APIs+1 more