Customer Service Representative
C
CrewBloomCustomer Service
Colombia; Mexico City, Mexico; Santiago del Estero Province, Argentina; Costa Rica; Brasília, Federal District, BrazilFull-Time
Salary not disclosed
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Job Details
- Required Skills
- CRM
Requirements
- Previous experience in customer service roles.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced environment.
- Proficiency in CRM systems and basic technical troubleshooting.
- Reliable primary internet connection (15 Mbps minimum) and backup connection (10 Mbps minimum).
- Desktop or laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), or AMD Ryzen 5 processor.
- Minimum 8 GB RAM.
- Functional backup device meeting i3 performance standards.
- Functioning webcam and noise-canceling USB headset.
- Dedicated, quiet home office space.
- Smartphone for communication and verification purposes.
Responsibilities
- Resolve Tier 0 and Tier 1 help desk tickets and escalate complex issues.
- Manage customer interactions across live chat, email, and contact forms.
- Maintain comprehensive documentation in the CRM system.
- Reconcile B2C and B2B payment tickets related to Stripe, AuthNet, and PayPal.
- Handle customer cancellations and retention efforts.
- Assist with onboarding new clients and monitoring subscription renewals.
- Identify sales opportunities from abandoned carts and reports for the Sales team.
- Draft and distribute mass communications to subscribers.
- Develop and document customer service procedures and standards.
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