Bilingual Customer Service Assistant
New
M
Mangone Law FirmImmigration Law
Colombia. Mexico. Ecuador. Chile. PeruFull-TimeEntry
Salary6 - 9 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish and English (written and spoken)
- Required Skills
- Customer serviceGoogle WorkspaceSlackCRM
Requirements
- Bilingual: Clear and effective communication skills in both Spanish and English (written and spoken).
- Technical Skills: Strong command of Google Workspace and familiarity with CRM platforms.
- Experience: Call center, customer service, or related experience preferred.
- Soft Skills: Demonstrated empathy, problem-solving, time management, and organizational skills.
- Flexibility: Availability for rotating shifts with full-time commitment.
Responsibilities
- Handle inbound and outbound calls, ensuring timely, professional responses.
- Manage notifications, letters, timelines, and reports for client cases.
- Follow up with clients, including those in “no cooperation” status, to confirm details and move cases forward.
- Schedule and confirm appointments.
- Use CRM and communication tools (Camplegal, Monday, Slack, Google Workspace) to track and manage interactions.
- Uphold high service standards by meeting KPIs for calls, follow-ups, and reporting.
View Full Description & ApplyYou'll be redirected to the employer's site
