- Manage membership cancellation requests and apply approved retention strategies.
- Understand customer concerns and present appropriate solutions to retain memberships.
- Contact members with overdue payments via phone, email and SMS.
- Process payment arrangements in accordance with company policies.
- Respond to Stripe payment disputes and chargebacks with clear, evidence-based submissions.
- Assist customers with payment failures, billing enquiries and subscription management.
- Update customer account details, contact information and payment methods.
- Maintain accurate notes and records in Salesforce and other internal systems.
SalesforceCustomer serviceNegotiation+2 more