Senior Client Partner
L
LivePersonConversational AI
Location: Ontario, Canada. Remote Status: Fully Remote (#LI-Remote)Full-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 8+ years
- Required Skills
- SaaSAccount ManagementCRM
Requirements
- 8+ years of experience managing and growing complex enterprise SaaS accounts, strategic accounts, or enterprise customer relationships.
- Proven track record of exceeding revenue growth, retention, renewal, upsell, and expansion targets.
- Experience managing large, complex enterprise customers with multiple stakeholders, business units, and/or geographies.
- Demonstrated success in consultative, value-based selling and developing strategic business cases for executive stakeholders.
- Experience in SaaS, BPO, e-commerce, digital transformation, customer experience, contact center, or related technology environments.
- English proficiency is required.
- Strong understanding of AI, automation, customer engagement, contact center, and digital transformation technologies.
- Ability to translate complex technology into clear business value and measurable customer outcomes.
- Strong CRM, pipeline, forecasting, and account planning discipline.
- Experience using MEDDPICC or a similar qualification and deal-management methodology.
Responsibilities
- Own the overall commercial strategy and relationship for a portfolio of enterprise accounts.
- Develop and execute comprehensive account plans focused on customer retention, revenue growth, expansion, and long-term partnership.
- Build and maintain strong relationships with key stakeholders and executive decision-makers across Sales, Marketing, IT, Customer Experience, and Contact Center organizations.
- Identify and drive upsell, cross-sell, and expansion opportunities by understanding customer priorities, business challenges, and evolving technology needs.
- Lead executive business reviews and strategic planning conversations that demonstrate the measurable value and business impact of LivePerson's solutions.
- Own the end-to-end renewal strategy and commercial process for assigned accounts.
- Orchestrate cross-functional teams, including Customer Success, Solution Consultants, Product, Legal, Marketing, and Support, to deliver exceptional customer outcomes.
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