LivePerson

About LivePerson

LivePerson pioneers conversational AI and digital transformation, helping global brands like Citibank, HSBC, Orange, and The Home Depot orchestrate human and AI interactions. You'll build solutions that power nearly a billion conversational interactions every month, creating deeply personal relationships between brands and their millions of consumers. LivePerson is recognized as a leader in trusted enterprise conversational AI, offering solutions that enhance customer service, sales, and marketing through AI-powered platforms. The company's Conversational Cloud platform is engineered for enterprise-scale operations, ensuring robust data security and compliance with regulations like GDPR, HIPAA, and PCI DSS.

How We Work

You will join a remote-first company, where most employees work fully remotely, with options for hybrid or office-based work depending on your role and location. LivePerson fosters an inclusive workplace that emphasizes meaningful connection, collaboration, and innovation. The company encourages asking questions, actively seeking new ways to achieve success, and reaching your full potential. You will be part of small, collaborative, agile, and mission-driven teams with a clear focus on quality, continuous feedback, and end-to-end ownership. LivePerson offers learning and development opportunities, including access to Google Skills Cloud Boost and various courses for professional development.

Engineering at LivePerson

Engineering at LivePerson is all about building solutions that redefine the Conversational AI industry. You'll design and develop high-performance, scalable systems, focusing on low-latency and high-availability backend services. The company leverages advanced AI and Large Language Model (LLM) capabilities for sophisticated customer interactions. Engineers here tackle challenges in areas like real-time voice solutions, platform SDKs, LLM-based AI solutions, and third-party integrations. You'll work with technologies such as Java, Python, Kubernetes, Docker, Terraform, Ansible, Kafka, and various databases like Cassandra and MySQL. LivePerson's Conversational Cloud platform processes massive volumes of customer interactions, providing extensive data for AI training. The company emphasizes continuous innovation in AI, leveraging generative AI for advanced virtual agents and integrating seamlessly with existing enterprise systems.

Why Join Us

• Pioneer the future of conversational AI, shaping how brands connect with millions of customers globally.
• Work in a remote-first environment with flexible paid time off, prioritizing your work-life balance.
• Contribute to a company recognized as a top innovative, beloved, and remote-friendly workplace by Fast Company, Newsweek, and BuiltIn.
• Grow your expertise with access to extensive learning resources and professional development programs, including Google Skills Cloud Boost.
• Be part of a collaborative team that values diversity, continuous learning, and making a global impact.

Benefits & Perks

• Medical, Dental, and Vision Insurance with comprehensive plans, including mental health services.
• 401(k) Retirement Plan with a 4% employer match.
• Employee Stock Purchase Program (ESPP) allowing you to share in LivePerson's success.
• Flexible Paid Time Off (PTO) or Wellness Days, with paid public holidays.
• Generous Parental Leave Policy, including maternity/paternity support and fertility services.
• Access to wellness resources and an Employee Assistance Program (EAP) for health and mental support.
• Development opportunities including tuition reimbursement and internal professional development resources.
• Home-office stipend for remote employees.