Director of Customer Success (Mid-Market)
New
L
LightcastSaaS or DaaS
Remote (Work From Home) US / Moscow, IDFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCustomer SuccessSaaS
Requirements
- 5+ years of experience in Account Management, Client Services, Customer Success, or a related field.
- Leadership experience as a Team Lead, Supervisor, or Manager.
- Proven experience in a SaaS or DaaS (Data-as-a-Service) environment.
- Demonstrated success in managing renewals, account growth, and revenue ownership.
- Proficiency in consultative selling, upselling, cross-selling, and objection handling.
- Ability to manage a personal book of business while balancing leadership duties.
- Strong strategic planning, analytical, and problem-solving skills.
- Experience implementing scalable customer success or client service processes.
- Excellent communication, presentation, and stakeholder management skills.
- Highly organized, proactive, and results-oriented mindset.
Responsibilities
- Lead, coach, and mentor a team of 5–7 Customer Success Managers to deliver exceptional client service.
- Manage a portfolio of strategic customer accounts with a focus on retention, renewals, and long-term growth.
- Drive upsell and cross-sell initiatives through consultative engagement.
- Define and monitor KPIs such as retention, NPS, product adoption, and renewal rates.
- Develop scalable processes to support onboarding, adoption, and engagement.
- Leverage data and analytics to guide account strategy and team performance.
- Collaborate with Sales, Product, and R&D to identify growth opportunities and influence product direction.
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